SHIPMENTS AND RETURNS

$9.95 Flat rate charges apply for orders within Australia!

Or Free shipping if your order is $70 or more!

Order before 11am and your purchase will be dispatched the same day.

Standard delivery orders are shipped by Australia Post. Please note that standard delivery may take longer in certain rural areas. If you do not receive your order within 7 business days please email us!

Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the goods are dispatched.

Track your delivery at http://auspost.com.au/track/

If the goods are being delivered to your home, please ensure someone is at home who can sign for the delivery. We recommend your work or other suitable daytime address to ensure someone is available to accept your order. We cannot instruct drivers to leave parcels, if the courier believes it is safe they will choose to leave or not.

PO BOX delivery addresses are welcome.

If no one is present to accept delivery, your purchase will be taken back to the local post office, a notification card will be left.

Please make sure you collect your purchase within 4-5 business days, after that they will return the parcel to us. A redelivery cost of $9.95 will be issued if you do not collect the parcel and we have to re-send it.

If you have any questions regarding your shipping please contact us on sales@bongsmart.com.au 

ONLINE RETURNS / EXCHANGE POLICY

At Bongsmart, we want you to be completely satisfied with your purchase; however we understand some items are not always suitable. Our returns policy has been designed to make dealing with Bongsmart as easy as possible.

We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.

We are happy to offer you a full refund or exchange of your purchase less the cost of shipping as long it is returned within 3 days of receiving, providing the goods are returned with the purchase receipt, in an unused condition and in their original box.

Please request Return form and fill in the appropriate fields in the Return form. We will send the replacement back to you with no additional charges however the cost to return the goods to Bongsmart is on you.

Used merchandise cannot be returned.

RETURNING / EXCHANGING YOUR PURCHASE

  1.           Fill in the appropriate fields in the Return Form as received on delivery 
    or send email to request sales@bongsmart.com.au
  2.           Make sure the product is not used *
  3.           Ensure the product is returned in its original  box and packaging
  4.           Make sure to enclose the Bongsmart receipt received with the goods
  5.           Return goods with all the documentation enclosed to: **
    ONLINE RETURNS CENTRE
    P O Box 367 
    Dickson ACT 2602
    AUSTRALIA
  6.           We will process your refund / exchange***

*All items need to be returned to us unmarked, unused, and in their original, undamaged packaging. If the returned item shows sign of damage or used  we have the right to decline a refund. In this unlikely event we will notify you by email .
** Customers will be responsible for shipping and handling charges for any returns. Bongsmart recommends sending return parcels via registered post as we are not liable if your return is not received.
** * Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details. Please be advised when we have received your purchase back, you should receive your refund in 3-5 days ( it can take longer depending upon your bank).

INTERNATIONAL DELIVERY POLICY

 

The following table details international shipping costs. Please note, all costs are in Australian Dollars $AUD

Spend up to $250 - $35 Delivery costs

$251-500 - $65 Delivery costs

$501 - 750 - $95 Delivery costs

$751 - 1000+ - $105 Delivery costs

Please note that you are responsible for any customs duties, foreign taxes or other fees which may be imposed during the importation into your country.

Order before midday and your purchase will be dispatched the next day.

At Bongsmart, we aim to deliver within 3-10 business days of placing your order almost anywhere in New Zealand. Standard delivery orders are shipped by Australia Post. Please note that standard delivery may take longer in certain rural areas.

Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the goods are dispatched.

Track your delivery at http://auspost.com.au/track/ 

All costs for international orders associated with shipping will be at the customer's expense. This includes purchases, exchanges and / or refunds.